Raymarine Global Limited Warranty

Effective for Qualifying Products Purchased on or after 1st June 2011. Excludes Raymarine Dragonfly - see Dragonfly Warranty Policy

Refer to important update to product applicability in Appendix 1

Please Note: The Tacktick range of instruments are covered by a 2 year standard out-of–the-box warranty, which is upgraded to 3 years when registering online (see full Warranty Terms and Conditions below) – please note that there is no onboard warranty on the TackTick range.

Contents

  1. Introduction to Global Limited Warranty
  2. Global Limited Warranty Statement
  3. 2-Year Standard Limited Warranty
  4. 3-Year Extended Limited Warranty
  5. Registering Your Product with RAYMARINE
  6. Procedures for Standard and Extended Limited Warranty Repairs and Returns
  7. On-Board Repair Service
  8. Procedures for Obtaining On-Board Repair Service
  9. IMPORTANT GLOBAL LIMITED WARRANTY CONDITIONS AND EXCLUSIONS  
  10. Out-of-Warranty and Non-Warranty Evaluation, Service and Repair
  11. Contacting RAYMARINE

Appendix 1 - Non-OEM Installed Products Eligible for On-Board Repair Service

Appendix 2 - Repair Times


1. Introduction to Global Limited Warranty

As detailed below, as of 1st June 2011 Raymarine UK Ltd. and its affiliates (“RAYMARINE”) warrants RAYMARINE products purchased directly from RAYMARINE, from a certified RAYMARINE dealer, or installed on a new vessel by an Original Equipment Manufacturer (OEM) (the “Products”), to be free from defects in material and workmanship for two (2) years from: (a) the date the Products were first purchased; or (b) in the case of Products installed on a new vessel by an OEM, the date the vessel was first delivered (the “Purchase Date”) to the first retail customer of the Products or of the vessel (the “Original Customer”).

Individual Products purchased or OEM installed Products delivered before 1st June 2011 are covered under the RAYMARINE Global Limited Warranty in effect as of the Purchase Date for those Products, however all prior RAYMARINE warranty procedures and points of contact are superseded and replaced by this RAYMARINE Global Limited Warranty.

Except for Products used for regular commercial, military, law enforcement or related purposes, by registering your new Product with RAYMARINE, you can upgrade the 2-year Standard Limited Warranty to a 3-year Extended Limited Warranty at no additional cost.

In some countries and for most Products, RAYMARINE also offers On-Board Repair Service, a Warranty Service Program and Advance Warranty Replacement. These programs and services, when available, are designed to help minimise the down-time of Products that may require warranty repair.

Your Proof of Purchase documentation is important. Please keep it in a safe place.

RAYMARINE Products are not a substitute for possessing and exercising the independent judgment and skill needed to safely and effectively operate any vessel or engage in any marine activity.


2. Global Limited Warranty Statement

THE LIMITED WARRANTIES AND REMEDIES IN THE GLOBAL LIMITED WARRANTY ARE EXCLUSIVE AND IN LIEU OF ALL OTHER WARRANTIES EXPRESS OR IMPLIED OR STATUTORY, INCLUDING ANY LIABILITY ARISING UNDER ANY WARRANTY OF MERCHANTABILITY OR FITNESS FOR A PARTICULAR PURPOSE, STATUTORY OR OTHERWISE. THIS WARRANTY GIVES THE OWNER SPECIFIC LEGAL RIGHTS, WHICH MAY VARY FROM JURISDICTION TO JURISDICTION.

IN NO EVENT SHALL RAYMARINE UK LTD. OR ITS AFFILIATES BE LIABLE FOR ANY INCIDENTAL, SPECIAL, INDIRECT OR CONSEQUENTIAL DAMAGES, WHETHER RESULTING FROM THE USE, MISUSE, INABILITY TO USE, IMPROPER RELIANCE ON, OR FROM ANY DEFECTS IN THE PRODUCT. SOME JURISDICTIONS DO NOT ALLOW THE EXCLUSION ON INCIDENTAL OR CONSEQUENTIAL DAMAGES, SO THE ABOVE LIMITATION MAY NOT APPLY TO YOU.

THE GLOBAL LIMITED WARRANTY DOES NOT AFFECT A CUSTOMER'S RIGHTS AGAINST A RETAILER ARISING FROM A SALES/PURCHASE CONTRACT.

RAYMARINE, IN ITS SOLE DISCRETION, RETAINS THE RIGHT TO REPAIR OR REPLACE THE PRODUCT, WHICH, IN THE ABSENCE OF ANY APPLICABLE LAW TO THE CONTRARY, SHALL BE THE CUSTOMER’S SOLE AND EXCLUSIVE REMEDY FOR ANY BREACH OF WARRANTY.


3. 2-Year Standard Limited Warranty

Subject to the terms, conditions, limitations and exclusions in the Global Limited Warranty, all RAYMARINE Products are warranted to be free from defects in material or workmanship for a period of two (2) years from the date the Product was purchased by the Original Customer (the “Standard Limited Warranty Period”). During this period and for the Original Customer, RAYMARINE will, at its sole option, repair or replace any components that fail in normal use.

If the Standard Limited Warranty applies to you, RAYMARINE will not charge you for parts or labour for warranty repairs or replacements. However, the cost of transporting your warranted Product to RAYMARINE for repair or replacement is your responsibility and is not covered by RAYMARINE.

Some customers may have the option to purchase a Refurbished RAYMARINE Product instead of a new Product, typically at a reduced price or as part of a warranty exchange. A Refurbished RAYMARINE Product is a product that was repaired or rebuilt and fully tested by RAYMARINE to ensure that it meets all Product performance specifications. A Refurbished RAYMARINE Product may have observable cosmetic blemishes, but such blemishes will in no way affect product performance.

This 2-Year Standard Limited Warranty applies equally to both new Products and Refurbished RAYMARINE Products, EXCEPT THAT OBSERVABLE COSMETIC BLEMISHES NOT AFFECTING PRODUCT PERFORMANCE ON ANY REFURBISHED PRODUCT THAT A CUSTOMER CHOOSES TO PURCHASE OR ACCEPT AS PART OF A WARRANTY EXCHANGE ARE EXPRESSLY EXCLUDED FROM WARRANTY COVERAGE.

During the Standard Limited Warranty Period, some Products are also eligible for RAYMARINE’s On-Board Repair Service at no additional charge (see Section 7, “On-Board Repair Service”).


4. 3-Year Extended Limited Warranty

Subject to the terms, conditions, limitations and exclusions in the Global Limited Warranty, and excluding Products used for regular commercial, military, law enforcement or related purposes, ALL NEW PRODUCTS REGISTERED WITH RAYMARINE WITHIN NINETY (90) DAYS FROM THE DATE THE PRODUCT WAS FIRST PURCHASED BY THE ORIGINAL CUSTOMER are warranted to be free from defects in material or workmanship for a period of three (3) years from the date the Product was purchased by the Original Customer (the “Extended Limited Warranty Period”). During this period and for the Original Customer, RAYMARINE will, at its sole option, repair or replace any Product components that fail in normal use. Upon successful registration of the Product, the 3-Year Extended Limited Warranty replaces the 2-Year Standard Limited Warranty.

If the Extended Limited Warranty applies to you, RAYMARINE will not charge you for parts or labour for warranty repairs or replacements. However, the cost of transporting your warranted Product to RAYMARINE for repair or replacement is your responsibility and is not covered by RAYMARINE.

Certain Products may also be eligible for RAYMARINE’s On-Board Repair Service at no additional charge during the Extended Limited Warranty Period (see Section 7, “On-Board Repair Service”).

Refurbished Products that are covered under RAYMARINE’S 2-Year Standard Limited Warranty (see Section 3, “2-Year Standard Limited Warranty”) are not eligible for the 3-Year Extended Limited Warranty upgrade.


5. Registering Your Product with RAYMARINE

By registering your Product with RAYMARINE, you will receive important product announcements, updates and other information designed to enhance the use and enjoyment of your Product. Additionally, except for Products used for regular commercial, military, law enforcement or related purposes, if you register your Product with RAYMARINE, the 2-Year Standard Limited Warranty is upgraded and replaced by the 3-Year Extended Limited Warranty at no additional cost. To qualify for the 3-Year Extended Limited Warranty upgrade, THE PRODUCT REGISTRATION MUST BE COMPLETED WITHIN NINETY (90) DAYS FROM THE DATE THE PRODUCT WAS FIRST PURCHASED BY THE ORIGINAL CUSTOMER.



6. Procedures for Standard and Extended Limited Warranty Repairs and Returns

For complete information on troubleshooting your Product before returning it under warranty, and for information on how and where to return your Product in the event warranty repair is required, contact your local certified RAYMARINE dealer online or by calling the RAYMARINE Warranty and Service Support centre closest to you (see Section 11, “Contacting RAYMARINE”).

Certain Products may also be eligible for RAYMARINE’s On-Board Repair Service at no additional charge during the Standard Limited Warranty Period or Extended Limited Warranty Period that applies to you (see Section 7, “On-Board Repair Service”).

If you must return your Product to RAYMARINE, be sure to remove all accessories and personal information (such as chart cards) from the Product; back-up all data (such as waypoints); securely re-package the Product for shipping; and include inside the package along with the Product being returned:

  1. Your name, return address and telephone number;
  2. A detailed description of the reason for the warranty return; and
  3. Valid proof of purchase including date and place of purchase and Product serial number(s).

RAYMARINE IS NOT RESPONSIBLE FOR PRODUCTS THAT ARE LOST OR DAMAGED DURING SHIPMENT AND ALL SHIPPING AND INSURANCE COSTS ARE THE CUSTOMER’S SOLE RESPONSIBILITY. RAYMARINE STRONGLY RECOMMENDS THAT YOU ADEQUATELY INSURE ANY PRODUCT THAT IS RETURNED TO RAYMARINE FOR WARRANTY SERVICE.

6.1. Warranty Service Program

DURING THE FIRST YEAR OF A VALID STANDARD LIMITED WARRANTY PERIOD OR EXTENDED LIMITED WARRANTY PERIOD, the RAYMARINE Warranty Service Program may allow you to “hot swap” your Product with a Refurbished Product instead of waiting to have your Product repaired.

Participation in the Warranty Service Program is completely voluntary.

THE WARRANTY SERVICE PROGRAM IS NOT AVAILABLE IN ALL COUNTRIES AND NOT ALL PRODUCTS (SUCH AS RADOME AND OPEN ARRAY RADAR SYSTEMS AND SATELLITE TV ANTENNA SYSTEMS) ARE ELIGIBLE FOR THE WARRANTY SERVICE PROGRAM.

For more information and to see if your Product is eligible, contact your local certified RAYMARINE dealer online or by calling the RAYMARINE Warranty and Service Support centre closest to you (see Section 11, “Contacting RAYMARINE”).

6.2. Advance Warranty Replacement

DURING THE FIRST YEAR OF A VALID STANDARD LIMITED WARRANTY PERIOD OR EXTENDED LIMITED WARRANTY PERIOD, the RAYMARINE Advance Warranty Replacement program may enable you to receive a replacement product from RAYMARINE before RAYMARINE receives the Product that you are returning under warranty. Advance Warranty Replacement must be specifically requested when you first contact your local certified RAYMARINE dealer about a warranty return.

ADVANCE WARRANTY REPLACEMENT IS NOT AVAILABLE IN ALL COUNTRIES AND NOT ALL PRODUCTS (SUCH AS RADOME AND OPEN ARRAY RADAR SYSTEMS AND SATELLITE TV ANTENNA SYSTEMS) ARE ELIGIBLE FOR ADVANCE WARRANTY REPLACEMENT.

In order to qualify for Advance Warranty Replacement:

  • RAYMARINE must have the same product and model available to send to you as a replacement;
  • your original Product must have been purchased on or after 1st June 2011; and
  • your original Product must have been installed by a certified RAYMARINE dealer or OEM.

If your Product (the “Original Product”) qualifies for Advance Warranty Replacement, RAYMARINE will charge you the full Manufacturer’s Suggested Retail Price (MSRP) for a product to replace the Original Product and shipping and handling for the cost of sending the replacement product to you. If the Original Product is received by RAYMARINE within thirty (30) days from the date RAYMARINE ships a replacement product to you, RAYMARINE will refund both the MSRP and the shipping and handling that you were charged for the replacement product (but not any shipping costs you incurred returning the Original Product to RAYMARINE, which are your responsibility).

IF YOU DO NOT RETURN YOUR ORIGINAL PRODUCT TO RAYMARINE WITHIN THE REQUIRED THIRTY (30) DAYS, OR IF RAYMARINE DETERMINES THAT THE ORIGINAL PRODUCT IS NOT COVERED UNDER WARRANTY OR IS EXCLUDED FROM WARRANTY COVERAGE FOR ANY REASON, YOU WILL NOT RECEIVE A CREDIT OR REFUND FROM RAYMARINE FOR THE MSRP OR FOR THE SHIPPING AND HANDLING COSTS YOU WERE CHARGED FOR THE REPLACEMENT PRODUCT. IF RAYMARINE DETERMINES THAT THE ORIGINAL PRODUCT IS NOT COVERED UNDER WARRANTY OR IS EXCLUDED FROM WARRANTY COVERAGE FOR ANY REASON, YOU WILL ALSO BE RESPONSIBLE FOR ANY COSTS INCURRED BY RAYMARINE FOR INSPECTING YOUR ORIGINAL PRODUCT AND FOR THE COST OF RETURNING YOUR ORIGINAL PRODUCT TO YOU.

To request Advance Warranty Replacement for your Original Product, contact your local certified RAYMARINE dealer online or by calling the RAYMARINE Warranty and Service Support centre closest to you (see Section 11, “Contacting RAYMARINE”).


7. On-Board Repair Service

On-Board Repair Service is a convenient way to have your RAYMARINE Product repaired or replaced by a certified RAYMARINE dealer without first having to remove the Product from your vessel.

7.1. Products Under Warranty that are Eligible for On-Board Repair Service

7.1.1. RAYMARINE Authorized OEM Installed Products

All RAYMARINE authorized OEM installed Products are eligible for On-Board Repair Service at no additional charge during the Standard Limited Warranty Period or Extended Limited Warranty Period that applies to you, subject to the terms, conditions, limitations and exclusions in 7.2. and in this RAYMARINE Global Limited Warranty.

7.1.2. Non-OEM Installed Products

Only the non-OEM installed Products listed in Appendix 1 to the Global Limited Warranty are eligible for On-Board Repair Service at no additional charge during the Standard Limited Warranty Period or Extended Limited Warranty Period that applies to you, subject to the terms, conditions, limitations and exclusions in 7.2. and in this RAYMARINE Global Limited Warranty.

7.2. Qualifying an Eligible Product for On-Board Repair Service

Subject to the following conditions, limitations and exclusions, to qualify an eligible Product for On-Board Repair Service at no additional charge:

  • the eligible Product must be installed on a vessel that is located within two (2) hours round-trip travel by automobile of a certified RAYMARINE dealer;
  • there must be verification that the eligible Product was installed by a certified RAYMARINE dealer or OEM; and
  • the eligible Product must have been PURCHASED AND INSTALLED WITHIN THE SAME RAYMARINE GEOGRAPHIC REGION.

The three RAYMARINE Geographic Regions are:

  1. Americas (Canada, United States, Caribbean, Central America and South America);
  2. EMEA (“Europe/Middle East/Africa”, which includes the UK and EU); and
  3. APAC (“Asia Pacific”, which includes Australia and New Zealand)

For a complete list of the countries in each of the three RAYMARINE Geographic Regions, please visit www.raymarine.com/warranty

7.3. On-Board Repair Service for All Other Products

For information about purchasing RAYMARINE’s convenient On-Board Repair Service for Products under warranty that are not eligible for this Service or for Products that are no longer covered under warranty, contact your local certified RAYMARINE dealer online or by calling the RAYMARINE Warranty and Service Support centre closest to you (see Section 11, “Contacting RAYMARINE”).


8. Procedures for Obtaining On-Board Repair Service

To inquire about obtaining RAYMARINE’s On-Board Repair Service, please contact your local certified RAYMARINE dealer by visiting www.raymarine.com/dealerlocatoror by calling the RAYMARINE Warranty and Service Support centre closest to you (see Section 11, “Contacting RAYMARINE”).

If you have a Product that qualifies for On-Board Repair Service under warranty, in order to obtain On-Board Repair Service at no additional charge you must provide the authorized RAYMARINE service agent with the following, prior to commencement of service:

  1. Valid proof of purchase confirming:
    • (a) the date of purchase;
    • (b) the name and location of the certified RAYMARINE dealer or OEM where you purchased the Product;
    • (c) the Product serial number; and
     
  2. Valid proof of installation by a certified RAYMARINE dealer or OEM in the same RAYMARINE Geographic Region where the Product was purchased.

IF YOU DO NOT PROVIDE THE VALID PROOF OF PURCHASE REQUIRED ABOVE WITHIN THIRTY (30) DAYS OF AN ON-BOARD SERVICE VISIT, RAYMARINE RESERVES THE RIGHT TO CHARGE YOU FOR THE ON-BOARD SERVICE VISIT AND ANY REPAIRS MADE ON AN OUT-OF-WARRANTY BASIS. ALL OTHER GLOBAL LIMITED WARRANTY CONDITIONS, LIMITATIONS AND EXCLUSIONS ALSO APPLY.


9. IMPORTANT GLOBAL LIMITED WARRANTY CONDITIONS AND EXCLUSIONS

Any Product that is repaired or replaced under warranty will be warranted only for the remaining balance of the applicable original Standard Limited Warranty Period or Extended Limited Warranty Period.

IN ADDITION TO ALL OF THE OTHER TERMS, CONDITIONS, LIMITATIONS AND EXCLUSIONS SPECIFIED IN THE RAYMARINE GLOBAL LIMITED WARRANTY, RAYMARINE IS NOT RESPONSIBLE FOR, AND THE WARRANTY DOES NOT COVER, ANY AND ALL OF THE FOLLOWING:

Failures or defects due to accident, abuse, misuse, high pressure washing, shipping damage, alteration, corrosion, incorrect and/or non-authorized repair, improper siting or installation (whether or not by a certified RAYMARINE dealer), or failure to comply with product user information or guidance;

Products where the serial number has been altered, obscured or is missing;

Failure of or defects in third party software or services supplied with, or accessible via, the Product;

Failure of a Product not sold under the RAYMARINE brand name (which is supplied with the warranty provided by its manufacturer);

Routine maintenance and checks, software revisions or updates, alignment/calibration, sea trials or commissioning unless required by replacement of parts in the area being aligned;

Repair or replacement of items intended to be consumed or replaced including (without limitation) fuses, batteries, drive belts, radar limiter diodes, magnetrons, snap-in impeller carriers, impellers, impeller bearings and impeller shafts;

On-Board Repair Service for non-OEM installed Products not listed in Appendix 1 to the Global Limited Warranty, Products excluded by Section 7.1.2., or Products on a vessel that is more than two (2) hours round-trip by automobile travel time from a certified RAYMARINE dealer;

Recovery or replacement of personal information stored on a Product;

All associated costs, including (without limitation) taxes, travel or transport, Product de-installation or re-installation (including but not limited to transducer de-installation and re-installation costs), launch or docking fees, hauling, shipping or towing fees, communication charges, accommodation or subsistence, customs, or any other associated costs arising from the replacement of a Product, all of which are the Customer’s responsibility;

Overtime or premium labour work outside normal working hours;

Differences in material, colouring or size that may exist between actual Products and the pictures or descriptions of such Products in product advertising, literature or on the Internet;

Damage caused to other equipment, systems or components occasioned by improper installation, connection or use of the Product;

Cosmetic blemishes including scratches and dents on Refurbished Products; or

Products used for regular commercial, military, law enforcement or related purposes are not eligible for the 3-Year Extended Limited Warranty. For information on obtaining extended warranties for RAYMARINE products to be used for regular commercial, military, law enforcement or related purposes, please contact your local certified RAYMARINE dealer online by calling the RAYMARINE Warranty and Service Support centre closest to you (see Section 11, “Contacting RAYMARINE”).

This RAYMARINE GLOBAL LIMITED WARRANTY does not have the effect of excluding or limiting the customer’s statutory rights under the applicable national legislation. this Warranty complies with EU Directive 1999/44/EC.


10. Out-of-Warranty and Non-Warranty Evaluation, Service and Repair

RAYMARINE may, in its sole discretion, agree to evaluate for potential service or repair a product that is out-of-warranty or not covered under warranty. For information on obtaining out-of-warranty or non-warranty service or repair, contact your local certified RAYMARINE dealer online or by calling the RAYMARINE Warranty and Service Support centre closest to you (see Section 11, “Contacting RAYMARINE”).

Any out-of-warranty or non-warranty service or repair performed by RAYMARINE comes with a one hundred and eighty (180) day limited warranty covering parts and labour only, which begins as of the date the product is shipped by RAYMARINE back to the customer. Any product that is sent to RAYMARINE for evaluation but that is returned to the customer without having been serviced or repaired will be returned in the same condition as it was received, subject to any wear and tear necessary to evaluate the product, and will not receive any warranty coverage of any kind. Products evaluated but not serviced or repaired are subject to a charge for the time needed to evaluate the product as requested by the customer, plus the cost of return shipment.

Customers may request an expedited evaluation of a product, and expedited out-of-warranty or non-warranty service or repair. If RAYMARINE, in its sole discretion, agrees to a request to expedite, additional charges and fees will apply.

If RAYMARINE authorizes an out-of-warranty or non-warranty evaluation, service or repair, be sure to remove all accessories and personal information (such as chart cards) from the product; back-up all data (such as waypoints); and securely re-package the product before sending the product to RAYMARINE.

ALL COSTS AND FEES OF ANY OUT-OF-WARRANTY OR NON-WARRANTY EVALUATION, SERVICE OR REPAIR ARE SOLELY THE RESPONSIBILITY OF THE CUSTOMER AND ARE DUE AND PAYABLE TO RAYMARINE AT THE TIME OF SERVICE. PREVAILING STANDARD LABOUR RATES AND CHARGES (WHICH MAY VARY BY COUNTRY) ARE AVAILABLE AT www.raymarine.com/productsupport or by calling the RAYMARINE Warranty and Service Support centre closest to you (see Section 11, “Contacting RAYMARINE”).

RAYMARINE IS NOT RESPONSIBLE FOR PRODUCTS THAT ARE LOST OR DAMAGED DURING SHIPMENT AND ALL SHIPPING AND INSURANCE COSTS ARE THE CUSTOMER’S SOLE RESPONSIBILITY. RAYMARINE STRONGLY RECOMMENDS THAT YOU ADEQUATELY INSURE ANY PRODUCT BEING RETURNED FOR OUT-OF-WARRANTY SERVICE.


11. Contacting RAYMARINE

The preferred way to contact RAYMARINE is through your local certified RAYMARINE dealer. You may also contact RAYMARINE Warranty and Service Support by calling:

United Kingdom
Telephone:
+44 (0) 1329 246 932
Facsimile:
+44 (0) 1329 550 220

United States
Telephone:
+1 603 881 5200
Facsimile:
+1 603 864 4832 (Warranty)
Toll free:
+1 800 539 5539
+1 603 864 4855 (Service and Repair)

Australia
Telephone:
+61 (0) 29479 4800
Facsimile:
+61 (0) 29450 1255

Finland
Telephone:
+35 (0) 819 3320 1
Facsimile:
+35 (0) 819 3320 300

France
Telephone:
+33 (0) 139 14 0818
Facsimile:
+33 (0) 139 14 7780

Germany
Telephone:
+49 (0) 4023 7808 0
Facsimile:
+49 (0) 4023 7808 19

Italy
Telephone:
+39 (0) 252 539439
Facsimile:
+39 (0) 252 539448

Further Warranty Information

RAYMARINE GLOBAL LIMITED WARRANTY – APPENDIX 1: Non-OEM Installed Products Eligible for On-Board Repair Service

RAYMARINE GLOBAL LIMITED WARRANTY – APPENDIX 2: Repair Times